Grievance Redressal Policy
Last updated: January 1, 2025
Our Commitment
CibilBazaar.com is committed to providing excellent customer service. We take all complaints seriously and aim to resolve them promptly and fairly. This Grievance Redressal Policy outlines the process for raising and resolving complaints.
How to Raise a Grievance
You can raise a grievance through any of the following channels:
📧 Email: support@cibilbazaar.com
📞 Phone: +91 9643428482
💬 WhatsApp: Chat on WhatsApp
📍 Address: Block A, Sector 2, Near Metro 15, Noida – 201301
🕐 Hours: Monday – Saturday: 9:00 AM – 7:00 PM
Grievance Resolution Timeline
| Level | Response Time | Resolution Time |
|---|---|---|
| Level 1 – Initial Acknowledgement | 24 hours | 3 working days |
| Level 2 – Complex Complaints | 48 hours | 7 working days |
| Level 3 – Escalated Issues | 72 hours | 15 working days |
Grievance Officer
Our designated Grievance Officer oversees all complaints and ensures timely resolution.
Name: Grievance Officer, CibilBazaar.com
📧 Email: support@cibilbazaar.com
📍 Address: Block A, Sector 2, Near Metro 15, Noida – 201301
Escalation Process
If you are not satisfied with our resolution:
- Escalate to our Grievance Officer via email
- Contact the relevant bank/NBFC's grievance cell directly
- Approach the Banking Ombudsman appointed by RBI
- File a complaint on the RBI Integrated Ombudsman Scheme portal at cms.rbi.org.in
Types of Grievances We Handle
- Incorrect or misleading loan information
- Unauthorized sharing of personal data
- Delays in loan application processing
- Unfair treatment or harassment
- Technical issues with our platform
- Billing or fee discrepancies